Frequently Asked Questions
Billing and Cost
Once you get in touch with us and agree to one of our services, we email you a quote with payment details. The costs on our site are up to date and will only change should you need additional features. Some additional features may not cost extra and some will. Adding everything to the cost table is almost impossible and will complicate things apart from making it harder to read for non-developers. Speak to us and we will gladly help you. There is no cost for quoting.
Hosting is included in all our website prices so you will not be slammed with any surprise billing. We frown upon hidden costs and try to be as transparent as possible.
Yes, you can. You can cancel your service with us at any time at no additional cost. Costs are only incurred if you are transferring away from Web Force. See our Terms for details.
All services are refundable except the website monthly plans and designs once accepted by you. Contact us within 30 days of purchase via email at firstname.lastname@example.org.
Not at all. We cater for anyone and everyone. Websites are not just for businesses and great looking websites are not just for big businesses. Whether you looking to promote handmade creations or want to show off your school or just a place for you to post your stories. We can create one perfect for you.
We understand that not everybody can afford to have a professional website. If you would like to sponsor the cost of a website for an organization, school or other community services let us know and we will get in touch with them. We will even provide this service at a discounted rate.
Technical information: Some TLD’s cannot be used like .com or .co.
Of course. You help us and we help you. However, you have to be an existing customer to qualify for this. You get 10% of the first month’s fee for the new customer. That is, if your referred customer spends R3000 in the first month, you will get R300.
There are many different components to a website and things to consider. Ultimately the amount of time required for the change and cost of third party software determines the cost of the change. There are also changes we do for free that are simpler like changing text or uploading media (images, video, audio), fair usage applies.
Product and Support
For South African clients, websites are hosted in South Africa. For international clients, this is shared between the UK, US and India.
Yes, you do. If you are selling products from your website, you will be given access to modify and update the catalogue. Even if you are not, you will be given access to change text and media on the site.
Note: If you are managing a store, we do not manage the products for you. This is an additional paid service as this is highly time-consuming and requires much more attention.
If you are in the region of Durban, South Africa then yes this can be arranged. We hope to soon grow and offer face to face meetings in other regions. COVID safety protocols are a must.
No. We only offer managed solutions meaning we are responsible for the server hardware/software maintenance. We do not provide access to anyone who isn’t part of our core team. This is not a bad thing as it means you have full control of the content on the site without worrying about the nitty-gritty in the backend.
There are 3 components to this. The domain name, the website core files and the content on your site.
The domain name belongs to you even though we may have purchased it. We do not use this for any other purpose unless we chose to buy it from you. If you are transferring away from us, you can take it with you for a small fee for administration and transfer charges outlined in our terms.
The website files belong to us, that is the structure or the skeleton of the website. That is the CSS, JS, HTML files. If you are transferring away from us and want these as well, there are additional charges outlined in our terms.
The content always belongs to you and remains your property indefinitely. These are, for example, media you upload, articles or blog posts and anything else. We will never use your content for any purpose outside of your website environment without your permission in writing.
The server that your website is on does not belong to us or you. Like 99.99% of websites, they are all hosted on rented cloud space.
You can use any of the following.
- WhatsApp +27735817334
- Call 27735817334
- Web chat found at the bottom right corner.
Because we try to maintain a full remote service, we can pretty much provide this service to anyone, anywhere.
Apart from the fact that our websites are cheaper, secure, performance-driven, consider our carbon footprint, provide a fully managed solution, transparent, we also take the time to appreciate our clients.
You have a website and want to bump up your Google search ranking so you need more content. Content that is SEO friendly with many keywords, specific to your website niche and market. Maybe you just need a speech written or a business profile write up. Whatever the case, contact us and we will analyse your needs and provide you with a quote. If it is something you want to be displayed on your website, we will facilitate the entire process and take care of the images and formatting.
Information we will need from you is the topic or title and the purpose of the content and your budget. You can provide more information if you want or we can just fill in the blanks for you.
If you are considering sending bulk emails for whatever reason, it is difficult to do so with free mail accounts like Gmail or Hotmail and standard Cpanel or DirectAdmin like services. Though they are sufficient for most purposes they are not intended for bulk emails. They are either blocked, denied, blacklisted in most cases.
We provide a facility using your existing domain or new domain (e.g. yourbusiness.com) and route it through our email service and provide you with new email login details (using the email address of your choice). These details can then be used on your Outlook, website or any application to send bulk emails. This process does not affect any existing email configuration and will only apply to any new applications you use these details on. (incoming mails are completely unaffected and will be received normally)
This service drastically improves email deliverability but cannot guarantee it as no provider can do so for various reasons.
This service is intended to be used in compliance with the South African POPI Act, GDPR, CCPA or your local law whichever applies in your region.